Hey Ahra   I'm actually an iiNet customer (I believe iiNet and TPG are co-owned these days).  I've already spoken to iiNet support.  They said the problem was the 5G signal strength I was getting, but that doesn't make sense to me.  It doesn't explain why the Sagemcom admin page displays incorrect (or missing) information, or why it reports internet is connected when it isn't, or why the green LEDs are on after internet has dropped out.   So I'm having the same symptoms as the OP and it appears to be the modem itself, not the signal.  It dropped out 4 times on me yesterday requiring a hard reboot of the modem.  Speed is good (>100Mbs download) which is much better than I can get on my previous FTTN connection, but speed is irrelevant if it is unreliable.   Not much info on this modem that I could find (doesn't appear on the manufacturer's support website, for example) so I'm trying all channels for info before giving up on it. ... View more

I'm in the 7 day trial period for 5G using the same modem.  I'm having the same symptoms as you.  Did you find a solution?   ... View more