Since 3g shutdown in qld. Outgoing calls give no dial and never connect, can't receive calls. I could briefly access my voicemail by calling 121 last friday night but nothing else. Can't access my tpg account on novus or whatever, says something has gone wrong. Can sms send and receive ok and my mobile internet works fine. I'm using a Poco f1, tried restarting power cycling etc. My sim settings are on prefer LTE. Manually selected my apn etc.   Already ordered a new sim that uses Telstra spectrum in case that's the issue but it's probably something in my account barring calls? Dunno why. Seems like other people having same issues. Happy to cancel new sim I ordered if this gets dealt with by end of Monday or so or else it's whatever because I need a working phone and all.   Attached a pic with all I can see on my account before it kicks me out. Blurred personal info ... View more

Over a week ago my debit card that was used for monthly payment was compromised and cancelled. My mobile plan couldn't credit the cancelled card. I changed my payment details on the TPG portal to direct debit and attempted to make payment on the oustanding balance of $20. It says, still nearly a week later "An existing payment transaction is in progress" and I can't do much. My bank account has been credited the amount of $20 recently yet my TPG account still says there's a $20 payment due, perhaps due to delay? It's now a fresh month for my phone plan and I have no data, still no refunded money left in my bank account now as it's being disputed slowly (Had to cancel it because of fraudulent transactions nearly emptying it) and I had $28 in there before the credit. So now I have no phone credit or data, $8 in my bank account and I can't call support. Am I supposed to infinitely wait for this resolve itself or what?? ... View more