thanks for all your help in trying! ... View more

The name on the GID  on the app, is wh175c42a1, which shows in the pic of the cloud info aswell,  nope when i click on the server ip its blank on the cloud setting, this is why i find it so confusing ... View more

the dvr is already/always has been connected via ethanet cable?    are you saying change the ip address manually on the dvr settings?   on the phone app, i cant see any settings, just gives me type: GID, and gthe GID name no other info   DDNS is set up i think  ... View more

i went into the dvr and thats not the ip address, i have screenshot what i can see, then i added a new port forwarding rule and got the error port is occupied? ill post screenshots   ... View more

Not sure re the ip address? how would i find out the ip address?   All i did to set them up initially was searched on the wifi network and it all come up, thats why i am out of my depth, as i never had to set any of this up initially.   Should i try and change the external to the same as the internal and see if that works?   Again with the phone app, i just pressed search intially and it all worked, all the same settings came up automatically, thats why i dont understand how it all stopped working when the nbn went in,    I just tried changing the external port to the same as internal and still cant see it when not on wifi, but can still see it when wifi connected to phone ... View more

Yes, they stream to a dvr box recorder, then I access them thru an app. I can see the cameras on the v computer screen that’s attached to the dvr box ? I use the same app to access them away from home on my phone What rules screen shot do you need? It won’t let me attach screenshots from my phone as they’re arnt jpeg, I’ll try from the computer ... View more

also the model of router is Archer  VR1600v ... View more

Yep there is a cable going from the router to the NBN box, thats why i dont udnerstand why all of a sudden it no longer works as before we plugged the nbn box in, it worked fine, as in i could see our cctv remotely no issues, now only when we are on wifi we can them.    The interface name is the ewan one showing?   Yes from memory this is the router we have had the whole time, we just plugged it into the nbn box when it arrived, does that sound right?   Im at the point of wanting to just change providers and get a new router as I have spent hours trying to get this work and I have no clue whatelse to do ... View more

Hi,    Sorry to sound stupid, but i have no idea, i know we have 2 wifis thats show up, one that says 5G, and just a normal one, so assuming we have the 4G/5G.   I just dont understand, before all i had to do was plug everything in and now with the NBN, i need to figure out all these different settings.   Is that the wan interface name in the router settings?    I havent changed any settings as i have no idea re DDNS, when i go to the settings of dynamic DNS it has a user name and password already in it, so assuming its already set up? ... View more