Hi If you read my post I finally got Telstra to reconnect and they have advised they have released the number I advised your team of this by email on phone no less than 4 times. Unfortunately no reply and no action ... View more

Hi To add to my long list of problems with my TPG NBN installation I requested a number port for my home phone. Unfortunately Telstra refused to release it. That was resolved last week after my complaint was handled and Telstra has advised it was released to TPG then However it is still not working and my emails to your porting team go unanswered Maybe I’m being impatient but it’s a month and a half without a working home phone (even though I’m being charged for it) ... View more

I’m not hopeful for you ..TPG is pretty poor service wise. You do need to remove that plastic off your router though ...you’re blocking the vents that let heat escape and run the risk of overheating the modem ... View more

Check the log in the router ...if it gives a message along the lines of ‘no up addresses to give’ then this is a problem with these crappy modems. Best bet is to get a different modem or your own DHCP server. TPG won’t fix these modems ... View more

I’m sorry you are on the latest firmware and it won’t fix the issue. You need a better modem ..TPG will expect you to get your own DHCP server rather than fix the issue with these crappy modems ... View more

Thank you.   This more or less worked as it now relies on the Apple Airport Extreme to do the DHCP routing and also removes the conflicting DHCP routers (regardless of whether TP-Link DHCP is on or off I found). DMZ setting seemed to be key.   It's not ideal for me as I can no longer use the ethernet ports on the TP-Link (due to being on a different network it messes up LAN traffic) and so I have to add an extra hub in for my ethernet ports. What it does prove is that the TP-Link is a very poor DHCP server as the Apple works so much quicker.   None-the-less it will work long enough for me to switch to a provider that uses quality routers. ... View more

Hi   I must admit I find this quite frustrating ...I feel like you aren't reading what I'm writing and ignorning the fundamental problem.   1. you haven't explained why the TP-Link router doesn't do it's job..rather you want me to make the Airport do what the TP-Link should do (i.e be an effective DHCP/NAT server). Plus I'm not sure what is the issue with Airport being a hub (it's not the only ethernet hub I have...plus it acts as a wifi access point) 2. as I've explained multiple times before ...it won't work if I set up Airport as a DHCP/NAT server. This is because you can't turn off DHCP/NAT on the TP-Link (I've tried) and then there are conflicts with multiple DHCP/NAT routers. (Plus the setup then becomes complicated since I'd have multiple routers on the same network).   Is there no way you can provide me a router that works? (different to this TP-Link junk)?     ... View more

Hi,   It feels a bit to me like you haven't really understood the problem I'm having as your question and links to other solutions don't seem relevant.   Before I reiterate the problem I am having, let me try to address our questions / suggestions. I've attached a screen shot of the Airport Extreme config (all the Expresses look exactly the same). As you can see it is in bridge mode...so all traffic gets passed to the TP-Link router and all IP address allocation is handled by the TP-Link router. I could try setting up the Airport Extreme as the DHCP server (I know it works well as that was my configuration when I was connected with Telstra...but there modem worked in bridge mode)...but this then causes multiple DHCP/NAT server errors and internet stops working.   The setup is to have all the airports (I have multiple to give wifi coverage on different floors of the house) in bridge mode...and they are connected to the TP-Link router by ethernet. TP-Link wifi is off as the airports handle that (but not DHCP/NAT). There is also 1 other device connected to the TP-Link router by ethernet. The TP-Link is the DHCP / Nat server...and it often works (see problem below). TP-Link believes everything is connected by ethernet as nothing connects to it by Wifi (rather by Wifi to the airport which connects to the TP-Link by ethernet).   Your first link isn't really relevant as when they work, devices do get through to the internet. The second one is partly relevant (multiple DHCP servers) but I can't assign static addresses to everything in my network (more than 20 not to mention guests).   So I want to reiterate what the problem actually is ....the setup I have is configured correctly and sort of works. That is the first few devices do connect ok (whether ethernet or wifi). The TP-Link assigns IP addresses via DHCP and everything gets through to the internet. The problem starts when more devices connect (all to TP-Link via ethernet). The TP-Link seems to get overwhelmed (not sure if it is a memory issue or a software bug). It then refuses to allocate out addresses by DHCP and therefore devices can no longer connect to the internet or even the LAN. It doesn't matter if they are ethernet or wifi...same problem...they end up self assigning IP addresses. It is clear this is an issue in the DHCP server as it logs an error in its log (as previously shared)...which says 'no ip addresses to give, OFFER abandoned' (I've posted log previously). This continues until I reboot the modem (which clears the memory and disconnects everything)...it then works for a while until more devices connect. The problem affects many different types of devices...but always the ones connecting later.   I'm not the only person having this problem.   It seems to me that the only fix will be to replace the modem with a different modem; or for TP-Link to provide a fix.   As of now I'm a month into my TPG / NBN experience without reliable internet access (not to mention phone service due to failure to port number). I'm still being charged for both   thanks     ... View more

Thanks But I’ve already done that (never had the wirelsss on). This means TP-Link then sees every device as Ethernet connected (since they go back through the airport which connects to TP-Link via Ethernet) and the TP-Link struggles with more than a few devices on Ethernet. I wish I could turn on DHCP/NAT on airport as that would solve problem (it can deal with plenty of devices). Problem is it seems impossible to turn off DHCP/NAT on TP-Link so you then get errors due to multiple DHCP/NAT servers (that’s why I’d like to be able to put TP-Link in bridge mode but it won’t allow it for EWAN connection ...only for DSL connection) ... View more

Hi   thanks for your reply.   Yes I did turn the router off and on many times yesterday....as this is the only way I can get it to allocate an IP address by DHCP so that devices can connect to it. (Also the NBN modem dropped out a few times but not many compared to me cycling the TPG router).   The problem is not so much in sustaining an internet connection. The problem is that it only works for a few (wired) devices. As more try to connect I get an error (in the router log) 'no ip addresses to give, OFFER abandoned". As a result the devices don't get an address and can't use the local network or the internet.   Note that I do have a lot of devices (more than 20). I note I'm not the only person having this problem My theory is that there is a firmware bug or that the modem is poor quality and doesn't have enough memory. I didn't have this problem with my old Telstra modem.   Unless TP-Link have a solution for you, I think the best approach is if you can give me a different modem or release me from my contract so that I can move to a NBN provider who uses different modems. (Also I still have an outstanding issue where I can't use my phone due to failure for phone number to port - that one is with the Telecommunications Industry Ombudsman) ... View more

Hi   My internet has become totally unusable. Devices often won't connect and so my kids can't do their homework. Is it possible that you can send me a different brand modem. Alternatively I'd like to be released from my TPG contract (happy to return the modem) so that I can go to another NBN provider that provides a better modem? ... View more

Hi,   the new modem arrived today. Unfortunately within 8 hours of installing it the same problem occured.   One solution would be to put the TPG modem into bridge mode and use another DHCP server (my Airport Extreme which is currenty in bridge mode) but this only seems to be possible on the DSL port, not the EWAN port. Alternatively I might try my Telstra modem which was quite reliable (prior to me switching to TPG)     ... View more

Thanks the firmware was indeed updated    Unfortunately it hasn't fixed the problem where the router won't assign IP addresses (mutliple different devices, both wired and wireless). Rebooting fixes it but eventually it fails again (like when a table gets full). Although I have a lot of devices there are plenty of addresses available. I've tried increasing the range and adjusting lease time...but don't think this will fix it. See attached logs from router. (Note I've obscured part of the MAC addesses)     ... View more

Yes ...I have a number of AirPort Extreme and Expresses providing wifi...all in bridge mode. But one of the failed Ethernet connections was straight into TP-Link (and the error logs are on TP-Link) ... View more

Thanks A mixture...I’ve had issues with both Mac and Windows laptops, Ethernet connected desktop, phones. Rebooting the modem fixes it for a while but eventually the modem fails to allocate IP addresses by DHCP (with log error mentioned). I do have a lot of devices but there is plenty of room in the table Here’s hoping a firmware update fixes it ... View more

Hi @Riezl   I have a new TPG NBN connection and I'm having problems with my VR1600v not allocating IP addresses by DHCP. Therefore my devices won't connect to the network (local or internet). The modem log shows constant error messages "No ip addresses to give, OFFER abandoned."   The firmware version is 0.1.0 0.9.1 v5006.0 Build 171228 Rel.64067n which I gather is quite old (from other parts of this thread). I wonder if updating it my fix the problem.   I rang the TPG support line and they didn't really seem to understand the problem (didn't seem to have any technical knowledge) and said that you don't do firmware upgrades (which seems inconsistent with this thread).   Can I get my firmware upgraded please? ... View more