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Jasmine1485 · ‎01-02-2019

My Virgin SIM worked perfectly fine until I took it out. These problems have only occurred since switching to TPG.

Jasmine1485 · ‎01-02-2019

The SIM works in my partner's Huawei phone, and calls can be made from it. I tried to change the network mode from Use LTE when available to 3G only. It wouldn't change and I got this message: in data calls disabled state , LTE data network can not be enabled.

Jasmine1485 · ‎01-02-2019

Now I've got Use LTE when available or 3G only.

Jasmine1485 · ‎01-02-2019

Hi Erika, The reset didn't work I'm afraid. I was unable to find Network Operators under Mobile Networks. My options are: Data network settings, data roaming, access point names, network mode and status bar indicator.

Jasmine1485 · ‎30-01-2019

I switched my mobile from Virgin to TPG a few weeks ago, and I haven't been able to make or receive calls since then. I don't often make calls so it took a little while to notice. I have already called your support line, and they tried a few unspecified fixes on their end, none of which worked. I have tried restarting my phone, removing and replacing my SIM and neither worked. It keeps trying to roam and connect to the Optus network. My phone is a Samsung Galaxy S5 and it is unlocked.

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About Jasmine1485

Re: Unable to make or receive calls

Re: Unable to make or receive calls

Re: Unable to make or receive calls

Re: Unable to make or receive calls

Unable to make or receive calls