Hi Akara,  At my appartment, it’s FTTB not NBN . I still can’t get the connection back. I called TPG team so many times . No engineers contacted me back even though I called them in between working hour. The connection was working only first day after the installation finished.  My customer ID ******   ... View more

IThe internet connection has lost since 2 days ago, but was working very fine only the first day of installation. I tried to reset the modem several times , but no internet connection back on still. I called TPG , no one could help . They said wait for 24 hrs. I did and no one has contacted me since then . TPG people transferred me to a different people , but they don’t know what they should help me. They kept me holding the line for hours. Thank u so much. ... View more