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Jethro · ‎03-08-2022

The account holder received the email stating that the connection is up and running, however on her account page it states that TPG are still working on the connection. There is only one phone jack in the house. Am clearly connected to the internet as am writing this from the house, and using a 4G network wireless setup. No one is going to buy an additional modem or plan with another company to test connection. I will get her to contact TPG direct, but to be honest she is not happy with the service thus far

Jethro · ‎03-08-2022

Okay so followed the connection instructions (FTTN, NBN is on according to the official site). Can connect to the modem using WiFi, and have followed the instructions for username and password. In the basic tab it has a tick next to the globe and 4G above right of the globe. My connection, WIndows 10, is showing no internet when I connect, am currently using the old modem On the TPG supplied modem the DSL and Internet lights are not on, which makes me think that for whatever reason NBN is not connecting to this house via the phone line. Please note I am setting this up and do not have access to the TPG account to check things there.

Jethro · ‎02-08-2022

So followed the instructions. Plugged the modem in and connected DSL port to phone wall jack via the supplied cable. Power indicator is on, the 2.4GHz and 5GHz light are on, but no action on the DSL and internet lights. Think I am seeing the wireless network connection but have no idea of the network password for this modem, is it the same as the existing 4GL modem/router? Still connecting to the web via the old modem, heck that one was easy peasy to setup here, but currently no luck via the super duper new one. Thanks in advance folks

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Re: NBN connection not working after following the various user setup guides

NBN connection not working after following the various user setup guides

Regional NSW modem not connecting to interwebs via phone connection