Welcome to TPG Community @johnsonchen1937!   Shoot us a PM with your TPG username or customer ID together with your home phone number so we can check what's happening with your service.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more