Welcome to TPG Community @rhino6875!   Shoot us a private message with your daughter's TPG username or customer ID together with the affected mobile number so we can look into this.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen   ... View more