TPG keep on sending me reminders that my installation is today (31/1/2019) between 8am to 12pm and I took the day off work today. I waited until 12pm and no one showed up. I called TPG at about 12pm to have any update on whether they would come and the customer service officer informed me that they will get an update and call me. In the interim, I am to wait because the technician maybe delayed. 3pm came and no one showed up. At this stage not a single message or call to update me. I called TPG and was informed that the NBN technician didn't show up because "it was too hot for weather conditions". How absurd? When was this decided? I would have expected TPG to call me or send me a text message informing me that the hot weather has affected the appointment. No calls nor any text but plenty of texts to confirm the installation and there someone over 18 must be at home. Courtesy TPG. Now I have to wait for TPG to arrange another date. Totally disastified with the events that took place today. Does this mean I go back to the beginning of the que. TPG please call me back with the date. I need this resolved.
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