I am in the exact same position as I started since the 10th August. The issue is no internet (drops out for 8-16 hours) and when it comes back on the speed is around 5mbps to 12mbps. I am on a 25mbps plan and can usually get 23-24mbps.   Ticket 1: Ticket closed because we can see your connection is working - but the speed is slow and it continues to drop out for 8-16 hours. Ticket 2: Booked an NBN technician to come out and fix issue. We organise someone to be home and the tech does not show up. Ticket closed your service is working. Exact same issue still - slow and drop outs. Ticket 3: Another technician booked, support made it clear that the technician must not only turn up but go into the premises so they can check modem and connections. We organise for some one to be home again and this time - Ticket closed and technician cancelled because your service is working.........GUESS WHAT....it's still running slow..   So I cant call support because I've tried that 3 times. Currently paying for 6-12mbps of internet that is sometimes connected for a bit.    How do I break this loop ?   Edit: On NBN FFTN, using huawei 658 on 25mbps plan. ... View more