Hi TPG Team, For almost 19 Months now, the Internet connections keep dropping off during the day and night, at random times and unusable during the weekends. There is so much lag while connecting and loading the videos and images. Moreover, I am trying to connect with my work VPN and it's not connecting and if connecting it's not working. I have checked with my company IT team and they advised me it's my Internet service provider issue. I have a TPG VX220-G2v v2.0 Modem. I have checked its logs and also checked the ping test, tracert of my VPN address and I am getting continuous requests timed out. It seems like there is something wrong with the route. Maybe it seems like an MTU size issue or might be the route issue itself. Therefore, I want you to address this issue ASAP and fix the issue. I request you to change the router settings of my connection as well as look into the MTU size of the modem too, which is currently 1480. This became unbearable as I have work during the day and also online Zoom sessions. I keep being disconnected during those, which is frustrating and affects my image in front of others because I drop off on the video calls. Moreover, I need all the administrative rights of my modem. Currently, I am unable to select or change the WAN Interface PPPOE setting from the static routing options. I have paid for the modem to TPG, therefore, TPG has no right to keep administration rights to my modem, as I own the modem now. Therefore, allow me those rights too. I want this issue to be resolved once and for all otherwise, I will disconnect from your service and will report to the TIO if no further actions will be taken against my complaints. I had emailed your support team in the past too and your helpdesk replied someone would get back to me but it never happened. This is the VPN address I am trying to connect to my TPG modem and it is not connecting or if connecting then not working. However, it is working perfectly fine with my mobile hotspot. I have used more than half of my mobile data hotspot due to your ** service. I want this issue to be resolved and I need full compensation for all the months as well. apccvpn3.auspost.com.au   I can see the result of the request timed out why it is not working so I need this to be fixed ASAP. I am a technical person so please come up with a technical answer.   Troubleshooting C:\Users\mirza.ali>tracert apccvpn3.auspost.com.au Tracing route to apccvpn3.auspost.com.au [155.144.53.3] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192-168-1-1.tpgi.com.au [192.168.1.1] 2 7 ms 6 ms 7 ms 10.20.26.100 3 7 ms 7 ms 7 ms 27-32-160-67.static.tpgi.com.au [27.32.160.67] 4 7 ms 7 ms 7 ms 202-7-162-202.tpgi.com.au [202.7.162.202] 5 7 ms 7 ms 7 ms Bundle-Ether70.lon-edge903.melbourne.telstra.net [139.130.48.225] 6 7 ms 7 ms 7 ms aka3272218.lnk.telstra.net [144.130.167.178] 7 6 ms 7 ms 7 ms po110.bs-a.sech-mel.netarch.akamai.com [23.57.107.243] 8 * * * Request timed out. 9 7 ms 6 ms 7 ms ae120.access-a.sech-mel.netarch.akamai.com [23.57.107.249] 10 7 ms 7 ms 7 ms a72-52-63-134.deploy.static.akamaitechnologies.com [72.52.63.134] 11 8 ms 8 ms 8 ms 172.16.5.14 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.   I have attached all the screenshots for your reference.       TGP Account ID:73XXXXX Email: MirXXXXXXXX@gmail.com Plan: Fibre to the Node (FTTN) 50/50Mbps   Thank you. Mirza Ali ... View more