My 5G Home Broadband connection dropped out yesterday morning at around 7:45AM. I thought it might be related to the extreme weather in Melbourne so waited until the early evening before calling TPG. I was told that my issue needed to be escalated to the next level of tech support and that I’d receive a call back soon. Nobody called me back. This morning at 10:23AM I received an SMS advising me to email techops or respond to the SMS if I need to contact TPG regarding my ticket. I did both. Still no response. At 7:30PM I called TPG tech support and was told that an urgent request had been raised for my ticket and I would receive a call back within the hour. Nobody called. I tried calling back and discovered that the tech support line is closed until tomorrow. By then I will have had no internet connection for more than 48 hours and no information from TPG regarding the nature of the problem or the likely restoration time. The two tech support operators I spoke to were very proficient in ‘customer service speak’ but unable to provide me with any meaningful information about what was actually being done to resolve my issue. This is the worst customer service I’ve experienced in a very long time. ... View more

Hi, I switched from NBN to 5G Home Broadband last month. I never experienced any connection problems with NBN but agreed to switch as I was promised much faster internet speed. Initially my internet speed improved from around 30mbps to as much as 170mbps! However, in the past couple of weeks there has been constant connection issues throughout the day and now the speed has dropped to less than 4mbps! If I had been given a truthful explanation that 5G was going to be so unreliable I never would have made the switch. Now I'm really regretting my decision. ... View more