Hi, Our home phone is not receiving calls and we also cannot make calls. There is no dial tone when we pick up the home phone receiver. The screen on our phone handset shows the message, 'check phone line'. This is getting extremely frustrating as this is not the first time this has happened. And yes, the problem was on TPG's end. I have called TPG tonight and gone through trouble shooting with a TPG operator over the phone who could not solve or fix the issue. They have escalated it to a technician and we are still awaiting a call back. This home phone line belongs to my elderly parents who do not own and do not know how to use a mobile phone. It is crucial that they have a working phone line in case of emergencies. Please can someone look into this and fix the problem as a matter of urgency. ... View more

Hi. I am no longer able to receive calls from my Optus mobile number to my TPG landline. There is just silence when I try to call the TPG landline with my Optus mobile. My Optus mobile can call other numbers with no issues. My husband can call our TPG landline with his Telstra mobile and our TPG landline can call my Optus mobile fine and make all other calls out fine. I called TPG earlier with ticket number 12535130 about this issue. There is a post on this TPG Community by a TPG customer titled "Can't receive calls on our home phone from our Optus mobile" on the 10/01/2022 which describes exactly the issue we are having and the fault once logged with the Engineering Team was solved by TPG. Can TPG please look into this and fix our issue. I've screenshot a part of the post I was referencing but it wouldn't let me attach anymore. Thank you in advance. ... View more