I'm adding my issue to comment below as it has NOT been resolved, all I need is to re-record my voicemail NAME which is BEFORE the recording of the personal greeting. Voicemail message set up has two parts to it Part 1= Name. Part 2 = Personal greeting I am unable to get into part 1 and alter it, part 2 greeting can be accessed and is ok. I want my WHOLE voicemail message (parts 1 and 2) deleted so I can re-record the TWO (separate) sections again. The person I spoke to yesterday said she didn't have authority to access it. I have never had this issue with a mobile voicemail service before. part 1 is completely separate from part 2 and impossible to access to change. Part 2 can be accessed and changed. I want to re-record part 1 of voicemail message again. I have tried to speak to TPG today but calls to TPG  are repeatedly cut off mid conversation so am unable to get any assistance from them. Very underwhelmed!! Extremely poor service from a telecom provider!!! ... View more