Welcome to TPG Community!
I’m glad you brought this concern so that we can take care of this right away.
I was able to locate your account using your community details and currently seeing a line issue on your connection causing for the connection to slow.
I've escalated this matter to our Engineers for evaluation and they will be updating you with the progress within 24 hours on the number on the account via SMS or Phone Call. Should you have other preferred number, you may send it to us via PM. Thank you.
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