Hi @jenningsmandy09,   Let us help check what causing this phone call issues and see what we need to fix it. Could you send us a PM with your details please. How to send a PM?    Also if you wish to add a prepaid balance you may check this article (Your Home Phone Optional Prepaid Balance) that we created with a step-by-step procedure.     Regards,   I am unable to call out using the home phone. It gives me an engaged signal. Do I need to put money in my account? If so, how would I do this. Many thanks     ... View more