Welcome to the community!
We are sorry to know that you're considering cancelling your service. We're able to locate your account using your community details and but there was no log on the account from our Account Specialists.
To ensure we have the correct details, feel free to PM me the account details (Username/Customer ID together with the complete address on file) also include your best contact number and preferred time.
We'll have one of our Account Specialists call you to discuss details of your request.
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