The story so far, Signed up for TPG NBN (Fibre to Curb) as this was the only availible option. Recieved NBN decoder & router kit from TPG without any DSL connectivity. TPG technician booked & visit resulted in NBN technician being required as "NBN patching is incorrect". NBN technician visit completed & stated that firbre patching has been fixed but Fibre cable & splicing needs to be checked (which he could not fix) - stated that another NBN tech will be required, but failed to state when & how long this would take. Called TPG support for update & was hung up on after being on hold & passed around. Still no NBN or internet connectivity after weeks of being flicked around. Customer service is fairly poor & while I understand that dealing with the NBN is painful, I cannot help but be disapointed with the level of service as a customer. Have been informed that I will get a call back from tech services from TPG but still awaiting a call. Would like this issue solved as quick as possible.
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