Let me start from the beginning. At 11 am today I had no internet so I called TPG then I was transferred to customer support, who informed me that another provider has requested my NBN ID from NBN as such TPG could not do anything,but, they could contact NBN and cancel that request, which I said no. For reference TPG is/will be charging me $65 from October for a unlimited 25 mbs no contract plan. Vodafone is giving me 50mbs for $55 for 12 months then $ 69.99 but still at 50mbs. Then I get an email from TPG, telling me about the in contract and out of contract 30 days as you are mentioning and have charged me $29.99. My question again is when besides todays email was I informed of this 30 day cancellation period, which I believe you will refer me to the standard terms and conditions, which I can’t understand cause as mention by your own staff as soon as Vodafone is notified TPG can’t provide any internet service even if I planned 30 days ahead. This was the information given by your own customer support. It seems to me that TPG is hiding behind the standard “you didn’t read the fine print” clause. If that’s the case, I will Perdue this matter in a different arena. But, I do thank you for your replies. ... View more

I think you should check your PM and call me ... View more

Yes I have the email, the question I have is how was I informed of this 30 day cancellation policy, I was never informed ... View more

Angelo, Thanks for the hyperlink, but see attached what page it takes me too. ... View more