As a TPG customer (soon to be former) I have to confirm that their service is the WORST, second to none! Called TPG customer service to relocate to our new premises (9/3) and was assured that NBN service will be activated on 13/3 (within 24 hrs) since NBN is already available at the premises. A week later still no NBN, called customer service and I was hand balled from one department to another (including to a so-called “case manager”) 1.5 hrs later the only advice I got was “You will receive an email when it’s done!” (WTF!). 3 days later I called again to follow up, once again I was hand balled to numerous “reps” and later advised that “The “case manager” WILL call you!” (Who NEVER called). So, after over 2 WEEKS the status still remains “We are currently processing payment...” (How long does it take TPG to process payment of an already existing customer?) The worst part is, TPG is still charging us for the service that is no longer required at the old premises!!! We are currently considering changing to a more reliable ISP (Telstra, Belong, Aussies, Internode, etc) and lodging a formal complaint to the ACCC. ... View more

Our TPG NBN has dropped out since last night 19/9. We’ve tried to reboot the router but that doesn’t work either. Anyone having the same problem with their TPG NBN in 5063 SA? We really need to get the service running again as we are WFH. Thanks. ... View more

Hi, We had been happy with speed & stabillity on our NBN FTTN connection since signed up with TPG (Sep 2018). However, recently in the last few weeks we are getting dropouts very frequently throughout the day/night (not just peak-hours). Is there anyone having the same problem? Note, We are still using the modem provided by TPG.   ... View more