Aubrey I’ve rechecked all the contact options and there’s no reference to private messaging. How do you propose I send a private message? In addition, I’ve already conducted all the usual tests, switched everything off and on more than once and there is no resolution. The distance from the router to the device trying to connect is not large enough to cause disruption so the issue remains with the lines and / service provider. Given I had a technician out here to fix the line a few weeks ago I’m not expecting the NBN line or connection to be at fault. ... View more