NOTE: Clarification on last post - the settings that I was told to configure the Netgear router by TPG support are different from what they have preinstalled in the working TPLINK router. ... View more

userid and password to start - although it appears that with the TPG supplied routers you do not need to configure at all. When I did log in to reset some of the wifi settings I noticed them. It works fine so Im happy! Further reviews of other posts to do with the recent and frequent modem resets on the older TP Link routers suggests this is normal. ... View more

Same issue and no doubt 'factory reset'as advised multiple times may assist!   For me - it was an old router and I decided to upgrade and replace. This post is to help others avoid my time consuming process. - TPLINK router from TPG works fine and the newer versions have MUCH BETTER WIFI coverage...(a LOT better than the VR1600v) - Netgear RAX30 DOES NOT work...the combined smarts of TPG support and Netgear support across 4 continents were unsuccessful (ignoring the 4 days and 9+ hours of phone time to try every possible variation of recommended configuration).   Final option was to replace with a TPG recommended model as once two vendors start blaming each other you know its time to give up.   Not a shot at TPG or Netgear - love them both and used their kit for years...genuinely here to just save people time and effort (I even joined the community just to share the tip!!!) ... View more

Yes on VOIP and changed the VLAN ID (several times). Netgear also could not help.   I resorted to getting another TPLINK router from TPG and it works fine (although can also confirm that none of the settings that I am told to use to logon (including username and password / VLAN settings and DNS settings) are the same as what the instructions have been. Internet works - just the Netgear router does not. Have also found multiple posts suggesing others having a similar problem with some Netgear routers.   ... View more

This also happens to me - not sure why. Clearing cache / browser history does not change it. I also use firefox. Antivirus also finds nothing (and is current).   Any tips?     ... View more

I have just gone through the same thing - I know this post is somewhat old but to save all the others out there - tried multiple things and no luck. Netgear also advise onthing they can do. Looks like this model of Netgear router AX2400 AKA RAX30 is not compatible with TPG FTTC.      ... View more