Welcome to TPG Community!
We have edited your post for security purposes, as it contains your personal/account details.
As per checking, the issue has been escalated to our Engineering Team and they have raised it to NBN Co.
We'll have the case engineer contact you before 2:30pm VIC today to discuss the status of the case.
Should you have a preferred contact number and time, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
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