Hi @mb88Thomas,   There are few ways in managing your account online. You may try checking out these articles:   Using TPG My Account & Online Account Info Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online After the payment is settled, it may take 15–30 minutes for the service to re-establish itself.   Should you require more assistance, please shoot us a PM with your details to better understand the situation.   How to send a PM?    Regards,   Hi, My service (Ac ID-Mb88Thomas . Ac no-5419500) has stopped due to payment failure.  Can you assist me to reactivate the NBN & home phone as an urgent manner please.  We use the service for a small business and it is causing us big inconvenience without phone & internet. We can't take any calls from customers also can't process any Eftpos.   Please let me know how much need to pay. Urgent assistance requested please.  ... View more