I’ve logged into the router each time and taken screenshots - everything is always the same. With websites, I’ve given over 5 minutes for anything to load - always blank. My TV has been more helpful and the apps that don’t work tell me I don’t have an internet connection. First TPG guy told me it was my modem and as is was “probably not compatible with TPG”. He didn’t have much to say when I told him it was the one TPG sent me. Second guy - the most helpful of the three - ran various tests and thought he’d fixed it for good. Unfortunately not the case. Third guy was very unhelpful and simply told me to buy a new router (from TPG). Might be easier/cheaper just getting a different internet provider, as they provide routers as part of the package 🤷‍♀️ ... View more

It’s a recurring issue that no one from TPG has been able to explain why it happens. The first time it was resolved for approximately 36 hours, the second time for 6 days. It was resolved again last night - we’ll see how long this “fix” lasts ... View more

Whatever the tech guys do to help will fix it for a few days then the same issue will continue - today is the third time I’ve had to call them for the exact same thing in two weeks 🙄 ... View more

Things are fixed now! Wanted to update for others having the same issue: took a few days but finally got a call back from TPG, ran through the standard troubleshooting I already did just to check then did a hard reset on my modem. I’ve had this modem since 2018 - when I first joined TPG - and apparently it doesn’t update when it should and needs the hard reset for it to register the new updates. To clarify, TPG had to do something on their end for the hard reset to work so don’t just do this until you have them on the line! Thank you to @david64 for all this help, really appreciate your time and suggestions. ... View more

Really appreciate your replies and suggestions for fixing - a lot more help than TPG themselves have been ... View more

Hello, Router: Archer VR1600v No error messages when loading webpages, simply a blank screen as per the screenshot. It goes blank immediately and no lock symbol in address bar. Cannot access Netflix or Prime on my phone either. I cannot access tpg.com.au on wifi. Unsure if Post Office means Australia Post? If so yes I can access that site. I have a primary and secondary DNS server: 203.12.160.35 And 203.12.160.36. Unsure where I can find what a “normal TPG address” is? Thank you ... View more

No issues at all loading anything on my phone regarding mobile data. Here are some recent websites I couldn’t access on wifi but loaded immediately when I switched to data: https://f45challenge.com/ https://au.hellomolly.com/ https://www.apartments.com/ https://community.tpg.com.au/ Alas no computer but my Apple TV says it’s connected to the router and vice versa. As mentioned, some apps on the tv work - Disney for example - but others don’t - Prime or Netflix. Nothing at all happened that I know of - it was all working perfectly fine the previous day. ... View more