TPG Community

pratley2 · ‎23-08-2023

Still waiting for NBN connector…. Been trying to have NBN connected now for weeks. Having to pay extra to hotspot off mobile plan. Not impressed. It’s a different story every day.

pratley2 · ‎14-08-2023

It gets better. Today I had a call from Alyssa who kept telling me she understand. Tonight I’ve found I’ve been charged $79.99 for a modem I don’t have or can’t be 100% sure of receiving. The accounts not even activated as I don’t have modem. It’s just unbelievable and I’ll be contacting our ombudsman

pratley2 · ‎12-08-2023

We contacted TPG a week ago advising that we needed our new modem on the 14th August as TPG doesn't have Home broadband at our new address. We have not seen or heard from TPG regarding this new modem other than to say that they've received the request for the modem. That's all. We work from home and need this. I've been on hold now for nearly an hour waiting for someone to answer. I've tried tpg.com.au/modemdelivery that it keeps telling me about, but gives me a 404 error. I've just got on the phone now and I'm being told by Mike that they don't have my NBN order?!?!?!?! WTH? NOT impressed at all.

pratley2 · ‎26-11-2022

I haven’t received an email with connote details to return my modem

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About pratley2

Re: NBN modem for new address has not arrived

Re: NBN modem for new address has not arrived

NBN modem for new address has not arrived

I haven’t received an email with connote details to return my modem