We note that one of our engineers reached out to you earlier today and provided an update. We will keep an eye on this situation to ensure that new information will be relayed as soon as it becomes available.   I think if call "TPG weekday Internet" is better as no one work on weekend (Level 1 support work on weekend, but can't solve Tower issue, alway say, I will try my best and nothing happen). Engineering Team and technician only working on weekday, no one work at night. Always internet cut off on Friday 8PM and come back on Sunday 8PM, looks like. If TPG care customer should pay Engineering Team and technician work on weekend and night and can fix customer issue 24hous, specially weekend. Also special issue on signal tower. You can't leave the tower issue over night. ... View more