Thanks for your help, the issue as of this morning has been resolved. For anyone who is interested this is what the trace route should look like.   4 8 ms 7 ms 8 ms syd-gls-har-crt3-be-40.tpg.com.au [202.7.173.69] 5 9 ms 7 ms 7 ms syd-gls-har-int2-be100.tpgi.com.au [203.221.3.4] 6 107 ms 115 ms 110 ms ix-xe-1-1-2-0.tcore1.tv2-tokyo.as6453.net [180.87.181.192] 7 108 ms 107 ms 109 ms if-et-15-2.hcore1.ovc-tokyo.as6453.net [120.29.217.10] 8 108 ms 107 ms 107 ms softbank221110034233.bbtec.net [221.110.34.233] 9 * * * Request timed out. 10 157 ms 155 ms 155 ms 101.203.70.86 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 162 ms 161 ms 161 ms 47.91.24.239     ... View more

This issue appeared to be fixed around a month ago, but as of this morning it is now happening again. Below are the results of a trace route I did this morning.   4 7 ms 7 ms 7 ms syd-gls-har-crt2-be-40.tpg.com.au [202.7.173.101] 5 13 ms 7 ms 7 ms syd-gls-har-int1-he0-3-0-2.tpgi.com.au [203.221.3.3] 6 164 ms 164 ms 163 ms las-b24-link.ip.twelve99.net [213.248.95.232] 7 161 ms 160 ms 161 ms lax-b23-link.ip.twelve99.net [62.115.143.38] 8 160 ms 160 ms 161 ms sjo-b23-link.ip.twelve99.net [62.115.116.40] 9 216 ms 215 ms 215 ms bbixusainc-svc075529-lag003674.ip.twelve99-cust.net [62.115.50.6] 10 * * * Request timed out. 11 262 ms 261 ms 260 ms 101.203.70.86 12 263 ms 264 ms * 116.251.83.81 13 * * * Request timed out. 14 * * * Request timed out. 15 262 ms 262 ms 262 ms 47.91.24.239 ... View more