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About stephjac

since ‎03-12-2022
‎30-04-2023
stephjac
Level 2

Re: I'm unable to login and access "My Account" details with TPG.

by Level 2 in Accounts and Billing
‎30-04-2023 07:22 AM
‎30-04-2023 07:22 AM
How do I send you a PM Daisy? ... View more

Re: I'm unable to login and access "My Account" details with TPG.

by Level 2 in Accounts and Billing
‎29-04-2023 10:57 AM
‎29-04-2023 10:57 AM
Why does no one listen or read exactly what I have said?? I can't receive the one time code as I DO NOT HAVE A MOBILE PHONE! ... View more

Re: I'm unable to login and access "My Account" details with TPG.

by Level 2 in Accounts and Billing
‎29-04-2023 07:50 AM
‎29-04-2023 07:50 AM
I'm having the same problem as I don't own a mobile phone - and TPG are unable to be of any help in allowing me to access my account. New government regulations mean that they have to have a customer's mobile phone number for any 'high risk transactions' but I can't see how accessing my own account involves any high risk. ... View more

Can't log in to my account

by Level 2 in Accounts and Billing
‎03-12-2022 06:58 AM
‎03-12-2022 06:58 AM
            I attempted to log into my account using the same user name and password that I have used for many years – but I received the following message. “Sorry, the mobile number on your account is missing or invalid.' I don't own a mobile phone so what am I supposed to do to be able to validate my account? No one at TPG has had the courtesy to reply to my written letter. ... View more
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