And the case manager didn't do anything. Today is the deadline to fix the problem (day 15). That's now 10 interactions with TPG each telling us that "an intervention request has been lodged with out technical team, please wait 24 hours" Will be making a complaint with the Telecommunications Ombudsman if this is not resolved Today.
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Our Business switched to NBN over a week ago. NBN co connected the line. I plugged the modem in and the WAN light comes on with DLS synchronisation – no internet. Went through the troubleshooting with TPG on the phone. TPG confirmed that the login details are correct and the line is working – but TPG is not accepting the account. We have lodged and intervention request with out technical team, please wait 24 hours... Have called TPG 6 times now, on 6 different days, over 2 weeks + emailed several times to several different addresses. Almost 2 weeks later and still not working And just spent another hour on the phone going through the same troubleshooting steps. - does your modem have WAN light – yes - does the modem have Internet light – no - Can you reset the modem – ok - We can see the DSL synchronisation – I know - But your account is not connecting – I know - let us reset the connection remotely – Ok - Is there any internet now – no - I need to speak to our technical team, please hold...... - We have lodged and intervention request with out technical team, please wait 24 hours
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