Hi, I had NBN connection box replaced and replaced with a DLink modem router, both devices were down due to a thunderstom. The internet was since connected and working well. However, from day 1 I started having access issues to my workplace intranet 'wiki' and often having issues when save files (I am using office 365). My laptop is work laptop from my workplace. I have called TPG helpdesk few times and got assistance from few technical support officer and also called DLink support. However, I still have the problems. The strange thing is that I never had issues with the previous NBN connection box and TP-Link modem (supplied by TPG at the time installation), also no issues whenever I switched to mobile phone hotspot. I never had issues using my laptop by connecting to the wifi at workplace. I am this is the internet issue. This issue has been annoying me every day when I am working from home.     I am hoping if anyone can share a solution or an experienced technical support officer cna help me out.    Thanks. ... View more

Technician did not show up today 13/02/2019 (1pm-5pm)for installation. Called TPG at 4.25, directed to installation dept, but no answer saying too many phone calls in service. Can someone urgently respond? Very disappointing to have this, after made a day-off from work. ... View more