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AlanC · ‎11-12-2022

@BasilDV wrote: Hi @AlanC We'd like to have a better understanding of the situation and see what we can do to fix this. Shoot me a PM with your TPG account details. BasilDV Hi BasilDV Problem now resolved I was using my old Login before the migration to the new wedsite & it must be searching for me in the old system to get my phone number to send the 2FA code. Spent another hour on the phone with Customer support today & they gave me a customer ID to log in & that worked OK.

AlanC · ‎11-12-2022

I can't log into my account. When I request the 2FA code it takes 8 minutes to receive it. TPG only gives 5 minutes to use the code. I have called support twice in September 2022 raised ticket number 68621402 & its still not resolved 3 months later. I dont have any problems receiving receiving 2FA SMS from banks or other sites requiring 2FA sms, just TPG is slow. It seams they are unwilling to do anything. I am going to look for another provider if this cannot be fixed. Very poor service from this company.

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About AlanC

Re: Cant log into my account

Cant log into my account