Hi @patrickm, your modem has the latest firmware for TPG FTTB service. Let us know should you have further queries. Thank you. ... View more

Hi @patrickm   This could be a possible modem issue, but mainly in ethernet connection. Have you tried resetting the modem to factory settings already? If not, please perform a reset. You can use the reset button at the back of the modem.   Once the modem has been reset, normally, it automatically configures the settings on its own. In the event that it does, you will need to manually configure the modem for it to work again. You can follow this link on how to configure the modem. Please use the guide for NBN FTTN/FTTB.   Regards, ... View more

Hi Patrick, Welcome to the Community! As per our phone conversation I have sent out a modem to replace your faulty modem. Please allow 1 to 2 working days for the delivery of the modem. I will SMS you the consignment number once it is generated. To track your modem delivery follow the steps here. Cheers Manuel ... View more