I am unable to make or receive calls on my VoIP number. Do I get a credit for when it's not working? Is the service meant to be fit for the purpose? If I can't ring Triple 0 in an emergency due to the phone not working, am I liable for any loss of life that ensues from that? Whose responsibility it is to ensure that I have a working phone line to make emergency calls on? Don't tell me to have a mobile, when we had our statewide power blackout some years back the mobile phone towers were dead within hours of each other.   I am just bloody pissed off that in twenty-twenty three that I can't have a reliable voice/landline any more, and I am expected to pay for something that keeps failing to work!  I run my phone, fax, and TTY on that line.   As long as I pay my bill.  That's all that's important. - Providing a functional service; Nope, not in important at all!       ... View more

How do I upgrade my Vintage seven-year-old HG659 to a new a modem and keep my VoIP?   My ancient HG659 keeps dropping out, technical support doesn't think my modems the problem, but suggest I have a spare modem to use instead. Every time I get a drop out and must wait 10 to 15 minutes for it to reconnect, I check my line with the mobile TPG app, which states my connection is good. I check with the NBN via the NBN's website, and it's all good in their end.   I NEED MY VoIP AS I HAVE MY HEARING-IMPAIRED TELEPHONE TYPEWRITER CONNECTED TO THAT LINE!!!!!   Can I get TP-Link VX420-G2H or similar from TPG, or is that for new customers only? ... View more