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About roylam000

since ‎27-12-2022
‎24-10-2023
roylam000
Level 3

Re: Cancel my internet service

by Level 3 in Accounts and Billing
‎12-10-2023 09:12 PM
‎12-10-2023 09:12 PM
I have send my username to you thank you ... View more

Cancel my internet service

by Level 3 in Accounts and Billing
‎12-10-2023 06:56 PM
‎12-10-2023 06:56 PM
Hi there , I would like to cancel my internet service immediately , please, Regards Roy ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎14-01-2023 07:38 PM
‎14-01-2023 07:38 PM
update 14/Jan   13/Jan there's a technician came my home and fix the routine, it seems like good, it isn't drops out again at least from yesterday(13/Jan) to now(14/Jan 4:37pm), thank you guys, and please close the post  ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎10-01-2023 01:11 PM
‎10-01-2023 01:11 PM
Update 10/Jan 9/Jan I got a SMS said they check the routine is all pass, and completed the investigation , I just want to say is , it is better then before now, it is drops out 1-2 times per day, before was 6-8 times, is it a normal situation for that? ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎07-01-2023 09:36 AM
‎07-01-2023 09:36 AM
Update 6/Jan, still not working ,without network almost 2 weeks, 6/Jan 1pm a technician has come to my home and do the router settings, and said that is the routines issue, need to call nbn technician to check the route / cable , but no one contact me again, so then any update for me? ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎05-01-2023 09:49 AM
‎05-01-2023 09:49 AM
I have tell the guy can call my wife, because I am very busy everyday, I can’t talk on phone when I am working, this is my bad, but I have no idea about this, it is my job. You can ask me what you guys want in email or sms, I can answer it when I am free, I don’t know what’s the problem why you guys have to discuss in phone? Is that routes issue? Or my homes issue? I just want my network back ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎04-01-2023 08:50 PM
‎04-01-2023 08:50 PM
It has been a week without network at home, is it a normal time to wait? I don’t know why don’t tell a technician to come my home and check all those things again, I just want to change to other provider now, it is disappointed to me, I have been use tpg for 6-7 years, only broken once modem, I have to pay $110 for the new modem ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎31-12-2022 10:44 AM
‎31-12-2022 10:44 AM
I sent message to you ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎30-12-2022 09:16 PM
‎30-12-2022 09:16 PM
Hi Shane, I brought a new one form store. However, I have setting all done in the router,like this page >> https://support.tpg.com.au/how-set-tp-link-archer-vr400-nbn-fttbn But the connection still failed, i habe no idea about this, can someone helps?   ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎29-12-2022 08:07 PM
‎29-12-2022 08:07 PM
Thanks mate, the technician had come to my home and checked out the issue, it is because my modem broken, that’s why the signal is unstable , then can I have a new one from you guys? The huawei one thank you ... View more

Re: DSL Link Down issue

by Level 3 in Broadband Internet
‎28-12-2022 08:03 AM
‎28-12-2022 08:03 AM
Push to top ... View more

DSL Link Down issue

by Level 3 in Broadband Internet
‎27-12-2022 08:25 PM
‎27-12-2022 08:25 PM
Hi there, I've been encountering "DSL Link Down" issue  ADSL+ for a couple of months. Similar to this case -> https://community.tpg.com.au/t5/Broadband-Internet/FTTN-Frequent-dropouts/td-p/2153   To be fair, ADSL was also a bit unstable with similar issue recently, but the disconnects continued  I've spoke to helpdesk (27th DEC 2022),  the guy did the link test and said he didn't see any issues. There was nothing changed, I'm still getting an average of 6-8 dropouts everyday   below is my log text:   2022-12-27 16:55:39 [5] DHCPD: Recv REQUEST from BE:EA:EA:71:D6:CD 2022-12-27 16:55:39 [5] DHCPD: Send ACK to 192.168.1.104 2022-12-27 16:56:14 [5] DHCPD: Recv DISCOVER from BE:42:68:DE:27:39 2022-12-27 16:56:14 [5] DHCPD: Send OFFER with ip 192.168.1.111 2022-12-27 16:56:15 [5] DHCPD: Recv REQUEST from BE:42:68:DE:27:39 2022-12-27 16:56:15 [5] DHCPD: Send ACK to 192.168.1.111 2022-12-27 16:57:59 [5] System: DSL link down 2022-12-27 16:58:02 [3] PPP: ppp1 User request 2022-12-27 16:58:02 [3] PPP: ppp1 LCP down 2022-12-27 16:58:02 [4] PPP: ppp1 LCP down 2022-12-27 16:58:02 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"] 2022-12-27 16:58:09 [3] PPP: ppp1 User request 2022-12-27 16:58:09 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"] 2022-12-27 16:58:09 [3] PPP: ppp1 User request 2022-12-27 16:58:09 [3] PPP: ppp1 2022-12-27 16:58:09 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0 2022-12-27 16:58:09 [5] System: DSL training G.994 2022-12-27 16:58:26 [5] System: DSL training G.994 2022-12-27 16:58:41 [5] System: DSL training G.993 started 2022-12-27 16:59:34 [5] DHCPD: Recv DISCOVER from 28:9C:6E:88:7B:02 2022-12-27 16:59:34 [5] DHCPD: Send OFFER with ip 192.168.1.100 2022-12-27 16:59:34 [5] DHCPD: Recv REQUEST from 28:9C:6E:88:7B:02 2022-12-27 16:59:35 [5] DHCPD: Send ACK to 192.168.1.100 2022-12-27 16:59:38 [5] DHCPD: Recv REQUEST from C0:25:E9:10:BE:5B 2022-12-27 16:59:38 [5] DHCPD: Send ACK to 192.168.1.117 2022-12-27 17:00:10 [5] DHCPD: Recv INFORM from C0:25:E9:10:BE:5B 2022-12-27 17:00:48 [5] System: DSL training G.993 channel analysis 2022-12-27 17:00:48 [5] System: DSL link up 2022-12-27 17:00:53 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00005c92)] 2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xfcd9b6d2>] 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xc6f840b6>] 2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xc6f840b6>] 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xfcd9b6d2>] 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xfcd9b6d2>] 2022-12-27 17:00:53 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xfcd9b6d2] 2022-12-27 17:00:53 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="roylam000@tpg.com.au" password=<hidden>] 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0xc6f840b6] 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""] 2022-12-27 17:00:53 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.6>] 2022-12-27 17:00:53 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.26.6>] 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 220.245.168.209> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16 2022-12-27 17:00:53 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 220.245.168.209> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16 2022-12-27 17:00:53 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 220.245.168.209> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16 2022-12-27 17:00:55 [5] VoIP: enable SIP stack due to intf(220.245.168.209) is up. 2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:55 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:56 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au) 2022-12-27 17:00:57 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)   there is many times dropouts everyday, Please advise. Thanks! Roy ... View more
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