Hi Will,   My case manager contacted me minutes ago. He updated my second installation date with TPG, i.e. Telstra. Thanks for your help. Let's see what happens.   Regards, superapple ... View more

Hi Will,   It was a typically official answer: TPG is waiting for Telstra, so nothing was solved. This provisioning case manage told me that my installation should be a remote installation, that is, the techincian of Telstra just need simply configure some numbers with Telstra exchange/server. I just want to know why such an installation could be a time concuming work. It makes no sence to me.   Regards, superapple ... View more

  I have same problem here. TPG assigned me 13/Feb afternoon to install my ADSL 2+, but I didn't have internet until now (15/Feb noon). A customer service staff told me that Telstra somehow failed to install my internet on the give date. If TPG could provide their service as quickly as how they charged my initial fees, I'd be convinced about their service quality.   Especially, it was unfair that we have to pay cancellation fee in the case that TPG failed to deliver their promise. I don't care that you take Telstra as an excuse or not, because that's your problem not mine! If you DO believe that's Telstra who gave you this awkward position, you should ask Telstra for my cancellation fee. ... View more