So long story short... Our internet with TPG has always been pretty slow, we sort of just accepted it. Some time it would work fine and sometimes you could barely load a page. However, just over month ago it pretty much stopped working althougher. either it wouldnt load at all, or it would only load text pages or super fuzzy videos. Called TPG and was told there was something wrong with the line to our place, they said they would come put a new one in. They did, it works fine, everything's good speed-wise now, but they're still trying to bill me for a month where i did have any internet!!! Even trying to charge me an extra $10 now and all they've said is we'll give you a 6 day extension. ahhh, I dont want an extension??? i want to not have to pay for a service i wasn't able to use, as you very well know, because you had to come fix it!! It's been about a week of back a forth emails and still no one is giving me a straight answer! anyone else had this issue before and how to proceed from here? so frustrating!!
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