I sent an email on 5th feb 2019 to cancel my service as I have not been happy with NBN. Speed is pathetic and signal keeps dropping 3 times in an hour. Troubleshooted multiple times, replaced router still the same issue. Can’t watch a video without buffering in between. I received no response from email@example.com and today I receive an email from customer service stating I haven’t paid my account and they lied that they contacted me and I was unavailable and that they will cancel my service within 10 days with an early termination fee. Why??? I am not opting out, TPG is not able to provide the service promised so why should I be stuck with them and if I want to cancel why should I pay a early termination fee?
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