I HAVE NOW BEEN MORE THEN 48 HOURS WITHOUT A LANDLINE! I ONLY ASKED FOR A NEW LANDLINE NUMBER AND THAN MORE THEN 48 HOURS LATER I NOW HAVE "NO" LANDLINE NUMBER AT ALL AND A LANDLINE THAT DOES NOT WORK WHAT SO EVER SO THERE FOR WILL BE WITHOUT A LANDLINE ALL WEEKEND WHICH IS BULLSH!T AND NOT GOOD ENOUGH AND A HIGH SECURITY RISK FOR SOMEONE SUCH AS MY SELF WHO LIVES ON THEIR OWN AND AT MY AGE DEPENDS ON THE LANDLINE FOR HELP ETC. :( ... View more

TWO times I had to contact TPG customer service and NONE of the customer service representatives asked me for my SECURITY password ANSWER which was set up to stop others who are harassing me from ringing TPG customer service and asking any TPG customer representative for MY personal details from TPG which is a very HIGH SECURITY BREACH for anyone who has set up a security password with TPG for the same reason as my self! What is the use of having a SECURITY password set up so that the TPG customer representatives know that it is me they are speaking to over the telephone and NOT someone else PRETENDING to be ME when TPG customer representatives cannot be bothered to ask for the answer to the set SECURITY QUESTION they set up for me because they can't be bothered to read properly what is in front of them on the computer screen when they pull up a clients account details? The last customer representative that did NOT ask for my security password was from Tech support JEN and after her a male customer representative forgot to ask me for the answer to my security question. PICK UP YOUR SECURITY MEASURE'S for God sake TPG other wise you can be held liable by LAW for giving out somone else's personal details to THE WRONG PERSON another words someone else PRETENDING to be the account holder that are NOT ACTUALLY THE ACCOUNT HOLDER themselves phoning your TPG customer service line in order to fraudulently obtain sometime else's personal account details from you which you CAN BE SUED FOR. I just rang TPG customer service for a THIRD time regarding landline issues I am STILL having and STILL the male customer representative DID NOT ask me for the ANSWER TO MY SECURITY QUESTION. I give you full FOREWARNING now that iF ANY ONE has rang your customer service team OTHER THEN MY SELF asking fraudulently by PRETENDING TO BE ME  for my personal account details I WILL HOLD YOU LIABLE BY LAW AND YOU CAN LOOK FORWARD TO A LAWSUIT. YOU HAVE NOW BEEN FULLY WARNED!!!!  Thank you. ... View more

It is far from good enough that I have to ring customer service TPG 2 to 3 times before TPG finely get around to changing my landline/home phone number to a NEW one.   I rang on Friday the 15th of February 2019 to request a NEW landline/homephone phone number and the customer represenative from TPG assured me at the end of the phone call with him it was all set up and READY TO GO and that I would have my NEW landline/home phone number connected by Tuesday morning the 19th of February 2019.    Tuesday morning 19th of February 2019 came around and I still had NO NEW PHONE NUMBER connected in place of my old phone number/landline number which I also still have through TPG!   So I rang the TPG customer service AGAIN to find out what in the stuff had happened to my NEW phone number for my landline/home phone to be told YET ANOTHER DIFFERENT STORY from the female TPG customer service representitve who answered my call.  I was told I would have to wait ANOTHER BLQQDY 48 HOURS TO HAVE MY NEW LANDLINE/HOME PHONE NUMBER CONNECTED in place of the OLD PHONE NUMBER I also still have with TPG!  THIS IS FAR FROM GOOD ENOUGH AND A BLQQDY DISGRACE OF TPG TO TREAT ANY CUSTOMER OF THEIRS LIKE THIS that had already WAITED MORE THEN 48 HOURS for a new phone number to be connected by TPG. :(   This is NOT THE FIRST TIME I have had this problem with the TPG customer represenatives who fail to do their job PROPERLY THE FIRST TIME I RING IN and I am sure other customers are having the same problem.   Hence I should NOT have to wait ANOTHER 48 HOURS on top of the 48 hours I had already waited for in order for TPG to get their act together in order to change my phone number to a NEW one simply because the FIRST TPG customer representative did NOT do HIS job properly in the first place and whats the bet I will have to call the TPG customer representative service to chase up/complain YET AGAIN AFTER having waited a further 48 HOURS from NOW and still not having my request for a NEW landline/home phone number completed AND GETTING YET AGAIN A COMPLETE AND NEW STORY when I have just been told for a SECOND TIME by a TPG customer representative that I would have my NEW landline/home phone number installed in place of my old TPG homeline/landline phone number in 48 HOURS FROM NOW the 19th of February 2019!   I am HIGHLY thinking of changing from TPG to YET ANOTHER INTERNET AND TELEPHONE PROVIDER WHO OFFER A FAR BETTER SERVICE THAN YOURS!   TPG were once out standing but have NOW by far gone down hill compared to what they use to be.   This is sad to witness.  Sorry guys but enough is enough!   Thank you.   Cheers. ... View more