TPG Community

0Thielen8 · ‎05-04-2023

@jiahlowther wrote: Hi there, GTA Portal I paid my bill late but my wifi isn’t work. The support page says the phone lines are open but I’ve just been sitting on the music for half an hour. Could someone pls remove the barring on my modem :) I have also same query but no resolve can you provide me some solution.

0Thielen8 · ‎15-03-2023

@FandP wrote: MyHealthAtVanderbilt Login Call to my landline are answered "Calls to the destination are currently congested" Hello, The message "Calls to the destination are currently congested" typically means that the network or system is experiencing a high volume of calls and cannot handle any more at the moment. This could be due to a technical issue with the network, an outage in the area, or simply a high volume of callers trying to reach the same destination. If you are receiving this message when someone tries to call your landline, it is possible that there is a problem with your phone line or the network in your area. You can try to troubleshoot the issue by checking your phone line connections, unplugging your phone and plugging it back in, or contacting your service provider to report the issue. If you are trying to call someone else and receiving this message, you may want to try again later or contact the person through an alternative method of communication, such as email or text message. Thanks,

0Thielen8 · ‎11-03-2023

@adslxpha wrote: I churned to another isp late last year and TPG have continued to bill my wife's credit card $10/month four times now for a home phone that is no longer with you. I have called TPG twice and I was assured both times this would be taken care of and the amounts would be refunded. KanTime Healthcare The card was billed again in February after I called the first time, so I called again around February 21st and I was told the refund will arrive in 3-5 working days. There is still no refund on March 5th. Hello, It seems that TPG has continued to bill your wife's credit card for a home phone that is no longer with them, even after multiple calls and assurances of a refund. You may need to follow up with TPG again to ensure that the refund is processed promptly.

0Thielen8 · ‎02-03-2023

@jhoward75 wrote: Hi there, I just joined TPG and worked from home 3 days a week. Since I joined TPG, I noticed that I see the "internect disconnected" on my laptop few times a day and quite very random. I found this very poor considering, as I live in the Sydney CBD and also causing me some stress due to my work. Kantime Healthcare Software I also noticed that the signal bar on my iPhone is now only 2 out of 4 bars. This has never happened before when I was with the other carrier. Please help If you are experiencing frequent disconnections with your TPG internet connection, there are a few things you can try to improve the reliability of your connection: Restart your modem and router: This can often resolve connectivity issues and help establish a stable connection. Check your signal strength: If your signal strength is weak, you may experience frequent disconnections. Try moving your modem or router to a different location, preferably closer to your devices. Check for interference: Other electronic devices or appliances in your home can interfere with your internet signal. Try moving your modem and router away from other devices or appliances. Contact TPG support: If the issue persists, contact TPG support for assistance. They may be able to diagnose the issue and provide a solution, or schedule a technician to come out and investigate the issue. It's also worth noting that signal strength can vary depending on factors such as distance from the cell tower, building materials, and interference from other devices.

0Thielen8 · ‎27-02-2023

If you're experiencing consistently slow internet speeds for almost 6 months and you've already tried troubleshooting by restarting your device and testing different locations, it could indicate a larger issue with your internet service provider (ISP). It's recommended to contact your ISP and report the issue to their support team. They may be able to identify any network or connection issues and offer a solution or provide further assistance. Thanks, Wellcare Medicare

0Thielen8 · ‎22-02-2023

@Olly76 wrote: What are the current routers that TPG use for NBN FTTP ? My current which is a TP-Link Archer AC1200, seems pretty hitech considering it's got the extra antennas. Do the newer ones still have this ? Or are they better at transmission. I live in a very large double story house. My current one seems to have started dropping out , and I am in the process of requesting a firmware update. I will also be monitoring drop outs. Aetna Medicare Network Hello, TPG offers several routers for NBN FTTP (Fiber-to-the-Premises) connections. The specific router that is provided to you may depend on the type of NBN plan you have and availability in your area. Here are some of the current routers offered by TPG for NBN FTTP: TPG Archer VR1600v - This router is suitable for NBN FTTP plans with speeds up to 100 Mbps. It features dual-band Wi-Fi, 4 Gigabit Ethernet ports, and 2 FXS ports for VoIP phone connections. TPG NBN Premium Wi-Fi Modem - This router is suitable for NBN FTTP plans with speeds up to 100/20 Mbps. It features dual-band Wi-Fi, 4 Gigabit Ethernet ports, and 2 FXS ports for VoIP phone connections. TPG NBN12 Wi-Fi Modem - This router is suitable for NBN FTTP plans with speeds up to 12/1 Mbps. It features dual-band Wi-Fi, 4 Ethernet ports, and 2 FXS ports for VoIP phone connections. It's important to note that TPG may change their router offerings from time to time, so it's best to check their website or contact their customer support for the latest information on the routers available for your NBN FTTP plan. Thanks,

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About 0Thielen8

Re: Paid bill but wifi isn’t working

Re: Call to my landline are answered "Calls to the destination are currently congested"

Re: Stop billing for home phone and refund us

Re: FTTB internet line getting disconnected few times a day

Re: Slow speeds consistant for nearly 6 months now. Have tried all locations and restart etc.

Re: What are the current routers that TPG offer for NBN FTTP ?