I appreciated for anyone who got involved in and for their time resolving this particular issue.   However, at the end, the issue was still not resolved and I was very disappointed, simply because the technical team have found out the root cause, which is the my TPG account. But they (not only the technical team but also other teams) could do nothing (or are not willing for some reason) to fix up the my TPG account that was issued by TPG. I tried any other internet (even including public wifi) and they all work for my webex phone call but only the TPG account does not.   I didn't have such issue until around November 2022 (I started using TPG internet from March 2022, so it appears my account had been amended for some reason). Until now I've been wrestling with TPG for more than 4 months. The technical team believe it's not an issue with TPG internet as they give me their temporary master account to log into PPOE and then it worked for my webex call. I agree. But isn't very obvious the issue is my TPG account? Then the technical team and account team are passing the buck between each other for this issue. This spent me for more than 1 hour on the phone and every time I needed to explain the issue to them.   In the end, I reckon that if you have a similar webex issue that is to do with TPG account/internet, better switch to a new internet provider. I think I'll do so soon. Hope this will help others and save your precious time. ... View more

I have been experiencing the same issue for a quite while now. I also contacted TPG through the phone for quite a few times. My issue is still unresolved. Not sure if your issue has been resolved? Thanks a lot. ... View more