Hi TPG, Recently my modem/router was replaced by yourselves as it had been overheating. The new modem/router is working well for the internet however the phone is no longer working. Can you please investigate?   Many thanks ... View more

Hi, I have the TPG supplied modem/router, the TP-Link VR1600v. Lately it has been overheating often, and the white plastic is starting to turn yellow on both the front and back of the device. It's still working however I'm worried its going to fry itself. It feels very warm to the touch as well. Is it possible to have a replacement issued please?   thanks   ... View more