I applied for moving home at the end of last month but this month the admin told me that actually there's no telastra infrastructure around my new address so it will not be able to move the service. So I applied for cancellation and HAVE FOUND ANOTHER INTERNET PROVIDER. I have confirmed my cancellation via phone however yesterday, the... tpg help desk? Sent me an e-mail that "TPG hereby informs you that Telstra is presently unable to modify the ADSL service to your phone line, 00 0532 8433. Your original ADSL service will continue to operate." And I even do not know what to do! I have already moved out at the very beginning of this month and actually I really do not want to waste any money on the service I cannot use anymore! If I was told at the first place that TPG is not available at my new address (when I checked at the website, it says available, and I also comfirmed via e-mail) I could have applied for cancellation last month. I just really want to cancel the account ASAP.
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