Hi, I'm trying to get new modem from TPG for the last 8 months. Every time I contact TPG worker, they asking me to verify my ID. I spent weeks to satisfy them with my photos and still nothing. Last Friday I tried again, and same thing happened. They asking me for verification of my ID. I'm sick and tired of this. I'm 85 years old and I don't have time and nerves to deal with this anymore. I think that TPG should upgrade modems every few years and not letting people to begg for the new one. I'm with TPG for so many years and no one is asking me for verification when you taking my money every months. I'm not asking for freebies I'm asking for new modem and Im willing to pay so I can enjoy watching movies again. Is that so hard to ask? Im thinking of changing provider. Any help? ... View more