I've moved to another provider for my mobile phone, so wanted to cancel my sim only mobile plan. I notice I've just been charged $11 - I assume this was a fee to port the number to the new provider, but as usual received no communication by email from TPG. Now I find I can't log into my TPG account to cancel the service. Am I to assume my account has been cancelled? What else am I going to be billed for? ... View more

Before I could activate my new TPG sim my old provider Vodafone ended my service (don't know why). So now I can't log in to my TPG account because it requires multi-factor authorisation via SMS to my phone, nor can I call TPG because I have no phone service. Can anyone help? ... View more