Hey,    Did you end up getting anywhere with this or resolved it at all?   The exact same thing happened to me - I submitted the cancellation form online through my account and nothing ever happened. I assumed by doing that, that it would cancel - this was 31st January. We moved house the following week and until this date I am still getting charged and the money is being taken out every month even though I submitted the cancellation form.    I've googled and read so many threads of people have so much drama and troubles with TPG - seems they just won't cancel and keep taking your money no matter what you do.    Please tell me you resolved this - I rang TPG tonight and they said someone had used the service on 7th April - which is false because nobody is living there, yet that was the date the most recent payment has come out and when I question this, TPG just hung up on me. They had no answer.  ... View more