Hi @BCWong ,   Let us help check the status of the service installation and get to the bottom of this. Could you shoot us a PM with your details to better understand the situation.   How to send a PM?    Regards, Have tried installing the new modem we received from TPG. The msg below keep appearing despite many attempts to reboot and reset. All the indicators including the internet are on. Would appreciate very much if you could help resolve this issue.   Msg: Your newly installed broadband equipment is waiting to be automatically configured.   Thanks ... View more