Hi All,   Hopefully this is an easy one.   My vr1600v restarts every day at 2pm or 3pm depending on day light saving time or not.   How do I change it to am instead?   Regards,   Michael   ... View more

Hi,   Hopefully someone in TPG can assist with this issue. I spoke to an agent who tried her best to help however was out of her depth in relation to this issue.   I am trying to purchase a new mobile service and went through the portal as I am an existing account holder with other numbers and a couple of NBN accounts - normal process no issue.   I logged in selected the plan, went through the process and was presented with a step that forced me to create another username for the account that would be just for this mobile service. I proceeded to create the username and went to the next screen.   I got caught up with other work I was doing, so when I got back to the portal, I had to restart. When I got back to the page that forced me to create the username, it said that the username was taken. I am 99.9999% sure that the username record was created by me earlier and that no body else registered that username (as per the agents suggestion).   I asked her to raise a ticket internally to see if the DBA's could remove the record as they could easliy verify its not used. She said its not possible to do such a thing.   TPG, are you able to assist me in this matter, as I would prefer to use the same username and not confuse the person who would be managing it with different usernames?   Regards   Michael ... View more