On 5th June i spoke with one of your agents after requesting a new router/modem. They advised I wouldnt have to pay for device but would just need to pay postage if i agreed to signing up to a 6 month contract. I made it clear i would do this if the cost would stay the same - the operator confirmed that it would and therefore i agreed to the contract.   Today (12th June) I got an email saying my monthly rate was going up by $15 a month. There is absolutely no way you can tell me the person i spoke to a week ago didnt know the cost was going to go up less that a week later. I feel that this is deceptive. behaviour by TPG as I would never have agreed to a contract if the rate would have gone up.   I expect someone to contact me asap to confirm that either TPG will honour my current monthly rate or that i can cancel the contract at no extra cost. Please email me the response. ... View more

How do i request a new router? i have had mine for several years now and when it was turned off and on again, only half of my devices connect to the internet. Please can someone contact me about arranging a new one.   Thanks ... View more